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Privacy & Cookie Policy | ChecksSorted

ChecksSorted

Privacy & Cookie Policy

Last updated: 11 October 2026

ChecksSorted — Property Safety. Sorted.

At ChecksSorted, we take your privacy seriously and are committed to handling your personal information responsibly, securely and transparently.

This Privacy & Cookie Policy explains how we collect, use, store and share personal information when you visit our website, contact us by email, request assistance finding a property safety professional or enquire about joining our professional network.

It also explains how our website uses cookies and how you can manage your preferences.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (PECR).

1. Introduction

At ChecksSorted, we take your privacy seriously and are committed to handling your personal information responsibly, securely and transparently.

This Privacy & Cookie Policy explains how we collect, use, store and share personal information when you visit our website, contact us by email, request assistance finding a property safety professional or enquire about joining our professional network.

It also explains how our website uses cookies and how you can manage your preferences.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (PECR).

2. Who We Are

ChecksSorted is a UK property safety and compliance matching platform connecting customers with independent professionals.

ChecksSorted is operated by Xcel Rank Ltd, registered in England and Wales under company number 17104488.

Xcel Rank Ltd is the data controller for personal information processed in operating ChecksSorted, except where another organisation independently determines how and why it uses information.

ChecksSorted does not directly perform property inspections, assessments, testing, servicing or certification.

3. Information We Collect

We collect personal information necessary to respond to enquiries, facilitate introductions and operate our platform.

This may include:

Customer information

  • Name and email address.
  • Property address, postcode and location.
  • Details of the property and requested service.
  • Telephone number, if voluntarily provided.
  • Information included in emails or subsequent correspondence.

Professional information

  • Name, business name and contact details.
  • Services offered and geographical coverage.
  • Qualifications, professional registrations and insurance information.
  • Details provided when enquiring about or participating in our network.
  • Relevant business correspondence.

Website information

We may collect technical information such as IP address, browser type, device information and website usage data through our hosting, security and other website technologies.

Optional analytics information will be collected only where its use complies with applicable consent requirements.

4. How We Use Your Information

We may use personal information to:

  • Respond to enquiries and communicate with you.
  • Understand the property safety services you require.
  • Identify potentially suitable independent professionals.
  • Share relevant enquiries with professionals who may be able to assist.
  • Manage our professional network and business relationships.
  • Maintain records of enquiries and introductions.
  • Handle complaints and requests.
  • Protect the security and functionality of our website.
  • Improve our services and website.
  • Meet applicable legal and regulatory obligations.

We do not sell customer personal information to unrelated organisations for their own marketing purposes.

5. Lawful Bases for Processing

We process personal information only where we have an appropriate lawful basis under UK GDPR.

Depending on the circumstances, these may include:

Legitimate interests: To respond to enquiries, facilitate requested introductions, administer our network and maintain the security of our services, where our interests are not overridden by individuals' rights.

Contract: Where processing is necessary to enter into or fulfil a contract with an individual.

Legal obligation: Where we must process information to comply with applicable law.

Consent: Where consent is required, including for certain optional cookies and marketing activities.

We assess the appropriate lawful basis for each processing purpose. Requesting a property safety service does not automatically mean you have agreed to receive marketing.

6. Sharing Information with Independent Professionals

When you ask ChecksSorted to help find a property safety professional, we may share relevant details of your enquiry with an independent professional who offers the requested service in your area.

This may include your name, contact details, property location and service requirements.

We aim to share only the information reasonably necessary for the professional to respond.

The professional may then contact you directly to discuss availability, quotations and the work required.

Independent professionals generally act as separate data controllers when handling personal information for their own business activities. They are responsible for meeting their applicable data protection obligations.

ChecksSorted does not carry out the work or issue certificates on their behalf.

7. Other Third Parties

We may share information with organisations that help us operate our website and business, such as:

  • Website hosting and security providers.
  • Business email providers.
  • Website developers and authorised technical support.
  • Analytics providers, where enabled.
  • Professional advisers.
  • Public authorities where disclosure is legally required or otherwise lawful.

Where service providers process personal information on our behalf, we take appropriate steps to ensure suitable data protection arrangements are in place.

We do not authorise them to use the information for unrelated purposes.

8. Email Communications

ChecksSorted uses email as its contact channel.

When you email us, we use the information you provide to respond to your enquiry and, where appropriate, help arrange an introduction to an independent professional.

We may retain relevant correspondence for business administration, record-keeping, complaint handling and legal purposes.

We do not automatically subscribe customers to promotional communications because they have contacted us.

Any marketing emails will be sent only where permitted by applicable law. You can object to direct marketing at any time by contacting us.

9. Data Security and Retention

We take appropriate technical and organisational measures to protect personal information from unauthorised access, accidental loss, misuse and disclosure.

These may include access controls, secure business accounts, website security measures, software updates and restricted access to relevant information.

We retain personal information only for as long as necessary for the purpose for which it was collected, taking account of legal obligations, business requirements and potential disputes.

Different categories of information may have different retention periods. We periodically review information held and delete or anonymise it when it is no longer required.

No internet-based system can be guaranteed completely secure.

10. International Transfers

Some of our technology providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will ensure an appropriate legal transfer mechanism is in place, such as UK adequacy regulations or recognised contractual safeguards, where required.

You can contact us for further information about relevant international transfers.

11. Your Data Protection Rights

Under UK data protection law, you may have rights to:

  • Access personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion in certain circumstances.
  • Restrict certain processing.
  • Object to processing based on legitimate interests.
  • Request data portability where applicable.
  • Withdraw consent where processing relies on consent.
  • Exercise rights relating to certain automated decision-making, where applicable.

These rights are subject to the conditions and exceptions set out in law.

To exercise your rights, contact hello@checkssorted.co.uk.

We will respond within the applicable statutory timeframe and may request reasonable information to verify your identity.

12. Children's Privacy

ChecksSorted is intended for adults and organisations seeking property safety and compliance services.

We do not knowingly seek to collect personal information directly from children.

If you believe information relating to a child has been provided to us inappropriately, please contact us.

13. Cookies and Similar Technologies

Cookies are small files stored on your device when you visit a website. Similar technologies may also store or access information on your device.

Cookies can support essential website functions, maintain security, remember preferences and help website operators understand how their websites are used.

ChecksSorted may use the following categories:

Strictly necessary cookies

These support essential website operation, security and cookie preference management. They do not normally require consent where they meet the applicable legal exemption.

Analytics cookies

If enabled, these help us understand website visits and performance. Where consent is required, they will not be activated before you give permission.

Functional cookies

These may support optional website features and preferences. Consent will be requested where legally required.

Marketing cookies

If advertising or remarketing technologies are introduced, any cookies requiring consent will remain disabled unless you choose to accept them.

The specific cookies used will depend on the technologies actually installed on our website.

15. Third-Party Websites

Our website may link to independent professional websites, official resources or other third-party services.

We do not control the privacy practices of unrelated websites and encourage you to review their policies before providing personal information.

16. Changes to This Policy

We may update this policy to reflect changes to our services, technology, legal requirements or data handling practices.

The current version will be published on this page, together with the date of the latest update.

Where required, we will provide additional notice or request renewed consent.

17. Contact Us and Complaints

If you have questions about this policy, wish to exercise your data protection rights or have concerns about how we handle your information, please email:

Email: hello@checkssorted.co.uk

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

ICO website: https://ico.org.uk

You do not have to contact us before making a complaint to the ICO.

18. Company Information